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TIME AND SHIPPING COSTS
Shipping times vary between 24 and 48 hours for Spain since the shipping notification is received by email. The Canary Islands may have other shipping times. For international shipments, the times depend on the country of delivery.
SHIPPING COSTS
- Spain or Portugal: Delivery in 24 to 48 hours. Cost: €3.95
- Europe: Delivery in 7 working days. Cost: €8
- USA & Rest of the world: Delivery in 10 business days. Cost: €15.99
How do I know my purchase was shipped?
Once your purchase reaches the platform, we will send you an email with a link so you can track your order.
Please note that we do not deliver to minors. Make sure that your address is complete, do not forget to indicate the number of the street, floor, office or house if necessary.
Who delivers?
Our deliveries are made through the Post Office.
From when does the delivery time start?
For your purchase to be processed, payment must be approved. It may be that they ask you for some identity verification, this is also for your own security, to avoid fraud.
Refunds
Changes and returns are accepted within a maximum period of fourteen (14) days from the date of receipt of the products, provided they have not been used.
*RETURNS OF EARRINGS ARE NOT ACCEPTED DUE TO HYGIENE
You can choose one of the following options: A) Refund of the amount paid to the same payment method used in the purchase or B) discount coupon for the amount paid, to be redeemed on our website, with no expiration date.
Cancellation
The client You have the option to cancel of your order before it is sent obtained the full refund of the purchase. Writing an e-mail to orders@itsmiel.com
HOW DO I MAKE AN EXCHANGE OR A RETURN?
Send us an email to orders@itsmiel.com and we'll guide you through the process.